In order to avoid misunderstanding, please be sure to list art number, complete item description, exact quantity, surface finish and marking instructions.
Agreement and arrangement made orally or by telephone with our representatives become legally valid only if approved in writing by us.
If no specifications regarding packaging are mentioned in the order, we will choose the standard packaging at our discretion.
Our regular payment terms are Advance Payment or Irrevocable L/C.
Acceptance of goods:
Complaints regarding quality, quantity can be taken into account only if the claimed loss is more than 5% of the delivered goods.
Furthermore, we must be informed of complaints through written notice within 15 days after receipt of the shipment.
For the complaints acknowledged by us, replacement shall be delivered free of charge.